At Theoria Gold we know what it’s like when you aren’t happy with your purchase. If you receive merchandise that you are unhappy with, simply return it to Theoria Gold within 14 working days of purchase in the items original condition and we’ll organise a credit or exchange for you. Following the process below will ensure you receive your new item as quickly as possible.
Within 14 days of purchase, contact us and request a returns form. We’ll shoot it straight to you, along with the best way to get your replacement items. It’s really that simple.
Refunds and Exchanges are not available on Sale Items. Any returned sale items will not be accepted by Theoria Gold and will be sent back to you. All returns are subject to Store Managers approval, if the items have been opened or damaged your return will not be successful. Shipping and handling costs are not refundable and unfortunately you will be responsible for all returns shipping costs. All a bit confusing? Shoot us an email and we’ll be happy to help.
It is recommended that you use registered post for all returns to insure your delivery for safe return to Theoria Gold. If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.
Please allow approximately one week for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card. Due to hygiene reasons, Theoria Gold are not able to do any exchanges or refunds on any products which have had the seals removed.