Theoria Gold Refund Policy
At Theoria Gold we know what it’s like when you aren’t happy with your purchase. If you receive merchandise that you are unhappy with, simply return it to Theoria Gold within 14 working days of purchase in the items original condition and we’ll organise a credit or exchange for you.
Following the process below will ensure you receive your new item as quickly as possible.
We do not supply refunds to any boxes of Theoria Gold perfume, whereby the seal is broken on the box.
Refunds and Exchanges are not available on Sale Items. Any returned sale items will not be accepted by Theoria Gold.
All returns are subject to the Store Manager’s approval, if the items have been opened or damaged your return will not be successful. Shipping and handling costs are not refundable and unfortunately you will be responsible for all returns shipping costs.
It is recommended that you use registered post for all returns to insure your delivery for safe return to Theoria Gold. If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.
Please allow approximately one week for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card. Due to inability to resell, Theoria Gold are not able to do any exchanges or refunds on any products which have had the seals opened or removed.